Friendly, reasonable, informative
Thank you for your kind words, Ben! We're thrilled to hear that you found our team friendly and informative. Committed to providing exceptional service, we strive to exceed expectations. If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you Eric for the 5-star rating! We are pleased to know that you had a great experience with us. We aim to provide excellent service to all our customers. If you have any questions or need further assistance, please don't hesitate to reach out.
Very easy to get to and Very friendly they had. my car fixed in no time it's an old car but it drives like a new one now I'm glad I found them I highly recommend them
Thank you so much for your fantastic review, Heidi! We're thrilled to hear that you had such a positive experience with us. It's always our goal to provide exceptional service and to make your car feel brand new again. We appreciate your recommendation and look forward to serving you in the future.
Thank you, Dante, for the outstanding five-star rating! We are thrilled to hear that you had an excellent experience with us. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again soon!
Got our car in ASAP. It was ready faster than we thought. picked up our car and dropped off our truck. They got it done fast. We have been going here for years. Fair pricing and excellent service.
Thank you, Jill, for being our loyal customer for years! We're thrilled to hear you were impressed with our fast service and fair pricing. We always strive to exceed expectations here, and it means the world to us that you took the time to share your positive experience. See you next time!
After being jerked around by another shop, it was a breath of fresh air to work with these folks. They figured it out what was causing my coolant issues and had it fixed same day.
Thank you, Jesse, for choosing our shop! We understand the frustration of dealing with other places, and we're glad to have provided a positive experience. Getting your coolant issues resolved quickly is our top priority. If there's anything else we can assist you with, please don't hesitate to reach out.
I have used Groff's for five different vehicles over the years. They are quick with repairs, honest with all diagnosis, and don't sneak unnecessary things in.
Thank you, Clint! We appreciate your continued trust in us and for taking the time to share your experience. It's fantastic to hear that we've consistently provided you with top-notch service. We pride ourselves on transparency and ensuring that our customers only have necessary repairs. We look forward to serving you and your vehicles for many more years!
Thank you, Joseph, for the 5-star rating! We are delighted to hear that you had a positive experience with us. Please don't hesitate to reach out if you have any further questions or need assistance. We appreciate your support!
David is a great person. Always explains in great detail.
Thank you so much for your kind words, Christine! We really appreciate you taking the time to share your experience with us!
Theyve been my mechanic of choice for the past 15 years. Clean shop and professional staff. Work is completed quickly. They are 33 miles away but its worth the pace of mind knowing the work will be done right.
Thank you, Larry!
we needed our transmission serviced on our Toyota Camry called Dave at Groffs he was able to schedule us right away the service was very professional and friendly. The whole experience was very satisfactory.
Thank you Dean & Kelly for your 5-star feedback! We're thrilled to hear that your experience with us was satisfactory from start to finish. Providing professional and friendly service is our top priority, and we're glad that Dave was able to schedule you right away and take care of your Toyota Camry's transmission. We appreciate your business and look forward to serving you again in the future!
Kept updated on status of repair. Informed of issues that could become a problem in the future. Great customer service and satisfaction with work completed.
Thank you Adan! We really appreciate you taking the time to share your experience. Keeping our customers informed and helping prevent future issues is something we take seriously, so it means a lot to hear that. We're glad you were happy with the service and look forward to helping you again down the road. 🚗
Fast service
Thank you for the 5-star rating, Marla! We're thrilled that you were satisfied with our fast service. Providing efficient service to our customers is always a top priority for us. We look forward to serving you again in the future!
They were professional and courteous. They were able to complete the necessary maintenence and repairs quickly and were thorough in explaining the needs and timelines. I will most definitely be going back for more repairs
Thanks Ted! We are greatful for your business!
Respectful, professional, and trustworthy I would definitely recommend and will definitely be using their services again and again and again and again.
Thank you for your five-star review, German! We are glad to hear that you had a positive experience with our company. We aim to provide respectful, professional, and trustworthy service to all of our customers. We look forward to serving you again in the future!
We're sorry to hear you felt that way. We truly strive to offer fair value. Please fell free to reach out directly so we can better unerstand your experience and how we might help.
Been bringing my car here since 2020 and they give me information on what needs to be done or that it has no leaks or anything and I just bought a new car and is starting to bring that one too
Thank you for being a loyal customer, Nichole! We're glad you trust us with your car and now with your new one too! Providing thorough information and quality service is our priority. We look forward to continuing to meet your automotive needs for years to come!
We called for service and we had a answer in one day very polite and friendly they even offered to pick up car and return it when done.
Thank you for taking the time to share your positive experience, William! It's fantastic to hear that you received prompt and friendly service. We always strive to provide convenient and excellent customer care. If there's anything else we can assist you with, please don't hesitate to reach out.
They were quick patient and honest. The work done was high quality and the technicians used easier to understand explanations to walk me through the repair.
Josh, thanks for the five-star feedback! It's great to hear that our team was able to provide you with quick, patient, and honest service. We pride ourselves on the quality of our work, and it's satisfying to know that you were pleased with the results. We always strive to ensure that our customers understand the repairs, so we're glad that our explanations were helpful. We hope to serve you again in the future!
Great fast and easy highly recommend
Thank you for the kind words, Nicholas! We're thrilled to hear that you had a great experience with us. It's our goal to make things fast and easy for our customers. If you need anything in the future, don't hesitate to reach out.
Fast service
Thank you, Jessica, for the four-star rating! It's great to hear that you were happy with our fast service. We always strive to provide efficient and prompt service to our customers. If there is anything else we can assist you with, please don't hesitate to reach out!
Worst experience of my life. I let them work on a widely known vehicle that’s been around for for 30 years and should have been an easy job. I got up charged for shotty work. I was recommended from a friend to get work down but I am amazed that Geoff can conduct business this way. I had my truck brake down not even 100 miles after their work and it lost all its coolant. The tech forgot to tighten the clamp and had a hose blow off. What’s even better is instead of apologizing about the bad experience and awful work I got treated with I quote “You will be paying a bill today.” Thanks for adding another 150 bucks on top of a 1800 dollar repair. They wonder why people hate shops this is why. How about do the right thing?
Hi Ryan, my name is Cody and we're really sorry to read this, this is not the experience we want anyone to have at Groffs Automotive! We take situations like this seriously, especially anything involving a breakdown after a repair. We've taken the time to review our records and havent been able to locate an invoice or visit that matches this situation, but we want to make sure nothing is being missed. If this was work completed at our shop and something like this ocurred, we absolutely want to make it right. We stand behind our work, and this is not how we operate or treat our customers. Please reach out to us directly and ask for management at 719-392-3426 or you are welcome to call me directly at 770-546-1627. We'd appreciate the opportunity to look into this with you, understand exactly what happened, and do what we can to resolve it. Your experience matters to us, and we want to make sure you're taken care of. Thank you Cody
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